BCT outperformed 60 contestants and won the "Best-of-the-Best" award in Mystery Caller Assessment Award 2019 organized by Hong Kong Call Centre Association ("HKCCA") and Hong Kong Quality Assurance Agency. This is the 5th straight year that we have won this top award to highlight our outstanding customer service. Notably, we also received 2 awards in "Finance and Insurance" sector, the "Best-in-Class" award for 8 consecutive years and the "Gold" award for 9 consecutive years.
We adopt the customer-first strategy and put great emphasis on customer service on all fronts. Over the years, our contact centre professionals have consistently delivered a high level of service with a personal touch that fulfilled customers' needs. With the forthcoming service digitalization, we will continue to provide quality services to further enhance customer experience.
The Mystery Caller Assessment Award aims to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhance their service level and refine the contact handling best practices. For details, please visit https://hkcca.com/index.php/mystery-caller-assessment-award-2019/
