BCT’s customer contact centre has once again won multiple awards at the Mystery Caller Assessment Award under HKCCA Awards 2017, organized by the Hong Kong Call Centre Association (HKCCA). The awards we scooped this year include:
- Finance & Insurance – Gold Award (for the 7th consecutive year)
- Finance & Insurance – Best-in-class Award (for the 6th consecutive year)
- Best-of-the-Best Award (for the 4th time, and 3rd consecutive year)
The HKCCA Awards have been recognized as “the Oscars of the contact centre industry” while The Mystery Caller Assessment Award has been the most popular corporate category among the HKCCA Awards, attracting the most entries every year. This year, competition has gotten fiercer, with over 48 corporate participants competing the awards.
It is greatly encouraging to be recognized by the HKCCA at this occasion, and in the past years. These awards demonstrate that, our multi-channel servicing platform and dedicated customer service professionals are always prepared to meet customers’ ever-changing needs. Being an “MPF Expert”, BCT will further strengthen member engagement and help them plan for a desired retirement.