To provide you with better service, BCT will upgrade our IT system on 27 September 2015 (Sunday). Starting from 1:30 a.m. on 27 September 2015, employer and member account log-in and interactive voice response system services for BCT MPF & Pooled ORSO schemes and MPF eChannel will temporarily suspend and will resume at 6 a.m. on the same day.
We apologise for any inconvenience caused. Thank you.
We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.
