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                                                              About BCT
                                                               
                                                               

                                                              Feedback – Compliments / Suggestions / Complaints

                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.

                                                              Contact Us

                                                              Various Channels

                                                              Hotline
                                                              Member Hotline: 2298 9333
                                                              Employer Hotline: 2298 9388
                                                              Government Employee Hotline: 2298 9393
                                                              Email
                                                              General: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Pension Services: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Media: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Fax
                                                              General Fax: 2520 0303
                                                              Pension Services Fax: 2992 0507
                                                              macy s
                                                              Chatbot Macy (24x7)
                                                              Macy LiveChat
                                                              (Office Hour)

                                                              Office

                                                              Address:
                                                              18/F Cosco Tower,
                                                              183 Queen's Road Central,
                                                              Hong Kong
                                                              Office Hour:
                                                              Monday to Friday
                                                              9:00am – 6:00pm
                                                              General Line:
                                                              2298 9800

                                                              Send A Message

                                                              You may make use of the following electronic form to contact us.

                                                              Personal data submitted will only be used for your enquiries, comments or suggestions. Providing accurate and complete information will facilitate our communication with you. Please do not include any confidential account details in your e-mail message.

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                                                              1999 & 2000
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                                                              1999 & 2000
                                                              2020-1
                                                              BCT presented "BCT Alliance . MPF Game", the first-ever online simulation game in the MPF market, to promote investor education via BCT's eJourney, as part of the branding campaign.
                                                              2020-2
                                                              BCT launched a new branding campaign themed "Performance Builds Trust" to highlight BCT's strength in bringing good fund performance.
                                                              2020-3
                                                              "BCT iPortfolio", an asset allocation tool specially designed for MPF investors, was introduced to help investors making informed investment decision.
                                                              2019-3
                                                              BCT launched the “Do it Right, Save More" advertising campaign featuring Louis Cheung as a tax-saving ambassador, to promote tax deductible voluntary contributions.
                                                              2019-2
                                                              BCT presented a large-scale green campaign named “WGO x BCT Paper Saving Pioneers" with World Green Organisation (WGO) in celebration of our 20th anniversary to promote digitalisation and raise environmental awareness.
                                                              2019-1
                                                              2019 marks the 20th anniversary of BCT with "Embracing a Sustainable Future" as the theme.
                                                              2018-1
                                                              BCT introduced an updated fund platform for BCT (MPF) Pro Choice
                                                              2018-2
                                                              BCT launched "BCT – MPF made easy" advertising campaign with an upgraded look of "Piggy Army".
                                                              2017-2

                                                              BCT unveiled new asset servicing website with an enhanced image and user experience.

                                                              Asset Under Administration reached HK$160 billion

                                                               

                                                              2016-2

                                                              BCT unveils the "Piggy Army" in a brand new TV commercial to help members make managing MPF a breeze.

                                                              2016-1

                                                              BCT launches a brand-new interactive website to enhance user experience and help members plan for their retirement investments through upgraded retirement planning tools.

                                                              2015-2

                                                              To align with business growth, BCT adopts a fresh, contemporary look together with the launch of a popular television commercial.

                                                              2015-1

                                                              Provide Services for 1 million member accounts.

                                                              Asset Under Administration reached HK$100 billion

                                                              BCTF awarded with Caring Company Logo for the first time

                                                              2009-1

                                                              BCT Third Age Academy was established on BCT’s 10th anniversary aiming to advocate lifelong learning and personal enrichment for third agers

                                                              Asset Under Administration reached HK$50 billion

                                                              2008-1

                                                              Establishment of BCTF, sponsor of BCT MPF scheme

                                                              2008-2

                                                              Launch of the SaveEasy Fund series, market first target date fund in the MPF industry

                                                              2008-3

                                                              Attained the ISO 27001 certificate for Information Security Management System (ISMS)

                                                              2008-4

                                                              Moved into current office in Central

                                                              BCTC awarded with Caring Company Logo for the first time

                                                              1999-1

                                                              Establishment of BCTC and approval as approved trustee under the Mandatory Provident Fund Schemes Ordinance (MPFS Ordinance)

                                                              Introduction of "Bank Consortium MPF Plan" (a master trust scheme) and "Bank Consortium Industry Plan" (one of the two industry schemes in the MPF market)

                                                              BCT eChannel Side Square 254x254 en