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                                                              About BCT
                                                               
                                                               

                                                              Feedback – Compliments / Suggestions / Complaints

                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.

                                                              Contact Us

                                                              Various Channels

                                                              Hotline
                                                              Member Hotline: 2298 9333
                                                              Employer Hotline: 2298 9388
                                                              Government Employee Hotline: 2298 9393
                                                              Email
                                                              General: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Pension Services: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Media: This email address is being protected from spambots. You need JavaScript enabled to view it.
                                                              Fax
                                                              General Fax: 2520 0303
                                                              Pension Services Fax: 2992 0507
                                                              macy s
                                                              Chatbot Macy (24x7)
                                                              Macy LiveChat
                                                              (Office Hour)

                                                              Office

                                                              Address:
                                                              18/F Cosco Tower,
                                                              183 Queen's Road Central,
                                                              Hong Kong
                                                              Office Hour:
                                                              Monday to Friday
                                                              9:00am – 6:00pm
                                                              General Line:
                                                              2298 9800

                                                              Send A Message

                                                              You may make use of the following electronic form to contact us.

                                                              Personal data submitted will only be used for your enquiries, comments or suggestions. Providing accurate and complete information will facilitate our communication with you. Please do not include any confidential account details in your e-mail message.

                                                              To serve you better, please fill in ALL below mandatory fields:

                                                              Operators of an MPF Scheme

                                                              Plan Sponsor BCTF
                                                              Trustee BCTC
                                                              Administrator BCTC
                                                              Custodian BCTC
                                                              Fund Manager
                                                              Plan Sponsor BCTF
                                                              • Determine pricing structure & fee discount for clients
                                                              • Design MPF scheme including selecting fund managers & investment choices for members
                                                              • Establish performance benchmarks for constituent funds
                                                              • Promote / market the scheme and provide member service
                                                              Trustee BCTC
                                                              • Perform fiduciary & statutory duties, diligently and responsibly
                                                              • Appoint administrator, fund manager & custodian, oversee & monitor such service providers
                                                              • Hold title to trust assets on behalf of scheme members & authorise benefit payments
                                                              • Regulatory & compliance reporting
                                                              Administrator BCTC
                                                              • Keep proper accounts & records of scheme / members / investment funds
                                                              • Provide members with benefit statements and relevant information on a regular basis
                                                              • Calculate net asset value per unit of trust funds
                                                              Custodian BCTC
                                                              • Safekeep underlying securities & cash
                                                              • Settle purchase / sale of securities
                                                              • Act on trustee’s instruction
                                                              • Appoint appropriate sub-custodian
                                                              Fund Manager
                                                              • Provide independent investment management
                                                              • Formulate investment policy, strategy & benchmarks
                                                              • Comply with respective investment guidelines / regulations & investment policies
                                                              • Monitor investment restrictions
                                                              Plan Sponsor BCTF
                                                              Plan Sponsor BCTF
                                                              • Determine pricing structure & fee discount for clients
                                                              • Design MPF scheme including selecting fund managers & investment choices for members
                                                              • Establish performance benchmarks for constituent funds
                                                              • Promote / market the scheme and provide member service
                                                              Click to Know More
                                                              Trustee BCTC
                                                              Trustee BCTC
                                                              • Perform fiduciary & statutory duties, diligently and responsibly
                                                              • Appoint administrator, fund manager & custodian, oversee & monitor such service providers
                                                              • Hold title to trust assets on behalf of scheme members & authorise benefit payments
                                                              • Regulatory & compliance reporting
                                                              Click to Know More
                                                              Administrator BCTC
                                                              Administrator BCTC
                                                              • Keep proper accounts & records of scheme / members / investment funds
                                                              • Provide members with benefit statements and relevant information on a regular basis
                                                              • Calculate net asset value per unit of trust funds
                                                              Click to Know More
                                                              Custodian BCTC
                                                              Custodian BCTC
                                                              • Safekeep underlying securities & cash
                                                              • Settle purchase / sale of securities
                                                              • Act on trustee’s instruction
                                                              • Appoint appropriate sub-custodian
                                                              Click to Know More
                                                              Fund Manager
                                                              Fund Manager
                                                              • Provide independent investment management
                                                              • Formulate investment policy, strategy & benchmarks
                                                              • Comply with respective investment guidelines / regulations & investment policies
                                                              • Monitor investment restrictions
                                                              Click to Know More

                                                              Operators of an MPF Scheme

                                                              Plan Sponsor BCTF
                                                              • Determine pricing structure & fee discount for clients
                                                              • Design MPF scheme including selecting fund managers & investment choices for members
                                                              • Establish performance benchmarks for constituent funds
                                                              • Promote / market the scheme and provide member service
                                                              Trustee BCTC
                                                              • Perform fiduciary & statutory duties, diligently and responsibly
                                                              • Appoint administrator, fund manager & custodian, oversee & monitor such service providers
                                                              • Hold title to trust assets on behalf of scheme members & authorise benefit payments
                                                              • Regulatory & compliance reporting
                                                              Administrator BCTC
                                                              • Keep proper accounts & records of scheme / members / investment funds
                                                              • Provide members with benefit statements and relevant information on a regular basis
                                                              • Calculate net asset value per unit of trust funds
                                                              Custodian BCTC
                                                              • Safekeep underlying securities & cash
                                                              • Settle purchase / sale of securities
                                                              • Act on trustee’s instruction
                                                              • Appoint appropriate sub-custodian
                                                              Fund Manager
                                                              • Provide independent investment management
                                                              • Formulate investment policy, strategy & benchmarks
                                                              • Comply with respective investment guidelines / regulations & investment policies
                                                              • Monitor investment restrictions
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