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                                                              Fund Manager

                                                              Fund Manager
                                                              • Provide independent investment management
                                                              • Formulate investment policy, strategy & benchmarks
                                                              • Comply with respective investment guidelines / regulations & investment policies
                                                              • Monitor investment restrictions

                                                              Custodian

                                                              Custodian BCTC
                                                              • Safekeep underlying securities & cash
                                                              • Settle purchase / sale of securities
                                                              • Act on trustee’s instruction
                                                              • Appoint appropriate sub-custodian

                                                              Trustee

                                                              Trustee BCTC
                                                              • Perform fiduciary & statutory duties, diligently and responsibly
                                                              • Appoint administrator, fund manager & custodian, oversee & monitor such service providers
                                                              • Hold title to trust assets on behalf of scheme members & authorise benefit payments
                                                              • Regulatory & compliance reporting

                                                              Administrator

                                                              Administrator BCTC
                                                              • Keep proper accounts & records of scheme / members / investment funds
                                                              • Provide members with benefit statements and relevant information on a regular basis
                                                              • Calculate net asset value per unit of trust funds

                                                              Plan Sponsor

                                                              Plan Sponsor BCTF
                                                              • Determine pricing structure & fee discount for clients
                                                              • Design MPF scheme including selecting fund managers & investment choices for members
                                                              • Establish performance benchmarks for constituent funds
                                                              • Promote / market the scheme and provide member service
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                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.