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                                                              Member termination

                                                              Arrangement for Employment Termination

                                                              You need to report those employees ceased to be employed by you to us on or before the 10th day of the next calendar month following the employees’ last day of employment.

                                                               

                                                              How to Report Termination

                                                              Submit the Employee Termination Notice [FORM: ETN (ER)] to us, or complete the relevant information on the remittance statement.

                                                              Employees ceased to be employed can set up personal account to continue retirement investment.

                                                              Please submit Request for Fund Transfer Form (For self-employed person, personal account holder or employee ceasing employment) and Statement of Authentication [FORM: RFT(MEM)].

                                                              You may view our Personal Information Collection Statement.

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                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.