Please write to us at the following address, stating your company name and Participation Plan No., with authorized signature(s) and company stamp:
BCT (Customer Contact Centre)
18/F Cosco Tower, 183 Queen's Road Central, Hong Kong
Please complete the form below.
Non-Members are required to input "Name" and "Email" only (the same as you provided for e-News subscription).
BCT Members are required to complete ALL fields, otherwise, we cannot process your unsubscription request.
We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.