Plan Set-up - BCT Group

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BCT MPF/ORSO

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BCT 銀聯集團

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Feedback – Compliments / Suggestions / Complaints

Feedback – Compliments / Suggestions / Complaints

We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.

Contact Us

Various Channels

Member Hotline: 2298 9333
Employer Hotline: 2298 9388
Government Employee Hotline: 2298 9393

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General Fax: 2520 0303

Pension Services Fax: 2992 0507

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Chatbot Macy (24x7)

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(Office Hour)

Office

Address:

18/F Cosco Tower,
183 Queen's Road Central,
Hong Kong

Office Hour:

Monday to Friday
9:00am – 6:00pm

General Line:

Send A Message

You may make use of the following electronic form to contact us.

Personal data submitted will only be used for your enquiries, comments or suggestions. Providing accurate and complete information will facilitate our communication with you. Please do not include any confidential account details in your e-mail message.

To serve you better, please fill in ALL below mandatory fields:

Self-employed person

Please call our Employer Hotline at 2298 9388 for details. Our representatives will also be glad to meet you in person to discuss your specific needs and to assist you to set up a plan with BCT.

You can download the start up kit to set up the plan.

Update Company Information

To keep you and your employees informed of the latest MPF related information and investment performance, please keep us updated of your company details including:

Company name
Correspondence address
E-mail address
Contact person and contact telephone number
Any other relevant information

You are also advised to change the authorised signer of your company resulting from staff movement.

What to Do

Complete Form

Complete Form

Change general information: Complete the Information Update Form [FORM REF. IU (ER)] (For Participating Employer)
Change your company’s authorized signer: Complete the Authorised Signature Specimen Form [FORM REF. AS (ER)]

Submission

Submission

Send the original forms to us as soon as the information becomes effective.

If you are self-employed person, you can simply call our Member Hotline at 2298 9333 or visit any branch of our servicing banks. For details, please click here.