Retirement Planning
                                                               
                                                               

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                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.

                                                              Contact Us

                                                              Various Channels

                                                              Hotline
                                                              Member Hotline: 2298 9333
                                                              Employer Hotline: 2298 9388
                                                              Government Employee Hotline: 2298 9393
                                                              Email
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                                                              Fax
                                                              General Fax: 2520 0303
                                                              Pension Services Fax: 2992 0507
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                                                              (Office Hour)

                                                              Office

                                                              Office Hour:
                                                              Monday to Friday
                                                              9:00am – 6:00pm
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                                                              Send A Message

                                                              You may make use of the following electronic form to contact us.

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                                                              Identify Your Investor Type – Before making any investment decisions, you can complete the risk assessment questionnaire and check your risk tolerance level, according to your retirement goal, income, age and risk appetite.

                                                              "BCT iPortfolio" Provides You with Investment Reference – Upon completing the risk assessment questionnaire, “BCT iPortfolio” will show model portfolios suited to investors of different risk levels, to help you make informed investment decisions.

                                                              Review Portfolio Regularly – Do the risk assessment questionnaire every year, or when you move to a different life stage, and adjust asset allocation as necessary. If you are a BCT member, you can log into your account and save the assessment result. The system will remind you to do the assessment every year automatically. This makes portfolio review and asset allocation more flexible and easier.

                                                              What type of investor are you?
                                                              Any investment involves risk and different investors are able to take on different amounts. Depending on your retirement goals, income, age and investing aggressiveness, you’ll fall into one of the following categories. Choose from the best option below
                                                              Assets and Liabilities
                                                              Net Asset
                                                              (Total asset - Total liability (including mortgage))
                                                              Negative HK$0 to 1 mn More than HK$1 mn to 3 mn More than HK$3 mn to 5 mn More than HK$5 mn to 10 mn More than HK $10 mn
                                                              Saving Ratio
                                                              (Saving amount / Monthly income)
                                                              0% > 0% - 5% > 5% - 10% > 10% - 15% > 15% - 20% > 20%
                                                              Investment Objective
                                                              Investment Experience
                                                              Risk Profiling Questionnaire
                                                              Your Risk Level is
                                                              DOWNLOAD

                                                              Please login to the Member Web / Mobile App immediately to save your current risk assessment result.

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                                                              Interested to know more?
                                                              Want to learn more about the fund that fit your risk level?